Question 1

What is an AI customer support agent?

Accepted Answer

An AI-powered system using Anthropic Claude and RAG to answer customer questions, triage tickets, draft replies, and escalate complex issues to human agents with full conversation context.

Question 2

How is this different from Intercom Fin or Zendesk AI?

Accepted Answer

Custom agents are tailored to your workflows, data sources, and escalation rules. Off-the-shelf tools are starting points — we build what your US operation actually needs.

Question 3

Can the agent access our order database?

Accepted Answer

Yes. Tool use connects to Shopify, custom APIs, and internal databases for real-time order and account lookups.

Question 4

What percentage of tickets can AI resolve?

Accepted Answer

Typically 50–70% of tier-1 FAQs and status inquiries. Complex bugs, refunds, and emotional escalations route to humans.

Question 5

How do you prevent wrong answers?

Accepted Answer

RAG with citations, confidence thresholds, blocked topics, and human review on low-confidence responses.

Question 6

Is customer data sent to Anthropic securely?

Accepted Answer

We configure enterprise API terms, PII redaction, and retention policies aligned with your US compliance requirements.

Question 7

Does it work after business hours?

Accepted Answer

Yes. 24/7 tier-1 coverage with morning summaries for your US support team showing overnight conversations and escalations.

Question 8

Can I see a live demo?

Accepted Answer

Book a discovery call. We demo support agent flows on a knowledge base similar to your product.